🧾 Cancellation Policy – EYEGAZE ENTERPRISE

At EYEGAZE ENTERPRISE, we strive to ensure a smooth shopping experience for all our customers.
Please review our cancellation policy below:

  1. Order Cancellation:
    • Orders can be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
    • Once an order is shipped or customized (e.g., prescription lenses), cancellation will not be possible.
  2. Custom Orders:
    • Spectacles or lenses made to prescription are considered custom products and cannot be cancelled or refunded once production begins.
  3. How to Request a Cancellation:
    • Please contact us at eyegazeenterprise25@gmail.com with your order number and reason for cancellation.
    • Approved cancellations will be processed, and a confirmation email will be sent.
  4. Refunds (if applicable):
    • Refunds for eligible cancellations will be issued to the original payment method within 7–14 working days.

We appreciate your understanding and continued support of EYEGAZE ENTERPRISE.