EYEGAZE ENTERPRISE
At EYEGAZE ENTERPRISE, we aim to deliver your eyewear safely and promptly. This Delivery Policy explains how we handle shipping, delivery times, and related matters for all online purchases.
1. Delivery Coverage
We currently offer delivery services within Malaysia.
For international orders, please contact us directly before placing your order to confirm shipping availability and rates.
2. Processing Time
All confirmed orders will be processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery time after order processing:
- West Malaysia: 2–5 business days
- East Malaysia (Sabah & Sarawak): 5–8 business days
Please note that delivery times may vary depending on courier schedules, weather conditions, or public holidays.
4. Delivery Charges
Delivery fees are calculated at checkout based on your delivery address and order weight.
Free shipping may be offered for promotions or orders above a certain purchase amount — please refer to our latest promotions for details.
5. Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Delivery Issues
If your parcel does not arrive within the estimated time frame, please contact us at eyegazeenterprise25@gmail.com or call 011-12745613 for assistance.
EYEGAZE ENTERPRISE is not responsible for delays caused by courier companies, incorrect delivery information, or circumstances beyond our control.
7. Damaged or Missing Items
If you receive a damaged or incorrect item, please notify us within 3 days of delivery.
You may be required to provide photos of the item and packaging for verification.
We will investigate the issue and provide a replacement or refund according to our Return Policy.
8. Contact Us
For any delivery inquiries, please contact our customer service team:
📧 Email: eyegazeenterprise25@gmail.com
📞 Phone: 011-12745613
At EYEGAZE ENTERPRISE, your satisfaction is our top priority — and we will do our best to ensure your orders reach you quickly and safely.